Shipping policy
SHIPPING POLICY – MY MINI MUSEUM
Last updated: 20 October 2026
At My Mini Museum, we aim to ensure your order is carefully prepared and delivered as smoothly as possible. Below you will find information about order processing, shipping times, tracking and international delivery.
1. Shipping Destinations
My Mini Museum currently ships to addresses in the United Kingdom that are accepted during checkout.
Orders are dispatched directly from our international supplier in Asia.
2. Shipping Costs
We offer free standard shipping on all orders within our available delivery areas.
There is no minimum order value required to qualify for free standard shipping.
3. Order Processing
Once your order has been placed and payment has been confirmed, it will be forwarded for processing and preparation.
Processing time is separate from shipping time and may vary depending on order volume, product availability and operational circumstances.
You will receive a shipping confirmation once your order has been dispatched.
4. Estimated Delivery Time
Estimated delivery time: 10–12 business days after dispatch.
This period begins when your order has been shipped, not when you place your order.
Order processing and preparation time are additional to the estimated shipping time.
Business days generally exclude weekends and public holidays.
Delivery estimates are not guaranteed delivery dates. International shipments may experience delays due to customs inspections, carrier disruptions, peak periods or other circumstances beyond our direct control.
We remain responsible for delivery in accordance with applicable consumer law.
5. Order Tracking
Once your order has been shipped and tracking information becomes available, you will receive a tracking number.
Tracking updates may take some time to appear after dispatch.
You can use your tracking information to follow the progress of your shipment.
6. International Shipping and Customs
Our products are shipped from outside the United Kingdom.
For consignments valued at £135 or less, applicable UK VAT will be handled in accordance with the relevant tax regulations.
For consignments valued above £135, import VAT, customs duties or carrier handling fees may apply, depending on the shipment and applicable regulations.
Any charges will be handled according to applicable law and our Terms & Conditions. Customers will only be responsible for additional charges where legally permitted and where applicable disclosure requirements have been met.
Different rules may apply to deliveries to Northern Ireland.
7. Shipping Delays
Although we aim to meet our estimated delivery times, unforeseen circumstances may occasionally cause delays.
If you have concerns about your delivery, please contact us at info@myminimuseum.com .
We will assist you in investigating the shipment and finding an appropriate solution.
Statutory consumer rights in relation to delayed or undelivered goods remain unaffected.
8. Incorrect Shipping Information
Customers are responsible for providing accurate and complete delivery information at checkout.
If you discover an error in your shipping details, please contact us as soon as possible at info@myminimuseum.com
Once an order has been dispatched, we cannot guarantee that delivery information can be changed.
Any additional costs resulting from incorrect shipping details will only be charged where legally permitted and appropriately agreed.
9. Lost or Damaged Shipments
If your order is lost, arrives damaged or is not delivered, please contact us at info@myminimuseum.com
We will investigate the issue with the relevant supplier or shipping carrier.
Where a product is lost or damaged before delivery, we will provide an appropriate solution in accordance with applicable consumer law.
Where suitable, we prefer to offer a replacement product or replacement component. Statutory rights to a refund or other remedy remain unaffected.
10. Returns and Refunds
For information about cancellations, returns, return shipping charges, recommended tracked DDP return services and refunds, please refer to our Return & Refund Policy.
11. Contact Information
For questions about shipping, tracking or delivery, please contact:
My Mini Museum
Jonk & Rijkenberg E-commerce VOF
Neptunusstraat 18
1131 WJ Volendam
The Netherlands
Email: info@myminimuseum.com
Website: https://myminimuseum.com/