Refund policy
RETURN & REFUND POLICY – MY MINI MUSEUM
Last updated: 20 October 2026
At My Mini Museum, we want you to be happy with your purchase. If you wish to return an item or experience an issue with your order, please review our return and refund policy below.
1. Right to Cancel – 14 Days
You have the right to cancel your online purchase within 14 days of receiving your order, without providing a reason.
If your order arrives in multiple separate deliveries, the 14-day cancellation period generally begins when you receive the final item.
You may also notify us of your decision to cancel before your order has been delivered.
To request a cancellation or return, please email us at:
Please include your order number and the items you wish to return.
We ask customers to contact us by email to make the process as straightforward as possible. However, any other legally valid and clear cancellation statement will also be accepted.
2. Return Conditions
We ask that returned products meet the following conditions:
- Products are complete and include all originally supplied components and accessories.
- Products are undamaged and have not been used beyond what is reasonably necessary to inspect them.
- Products are preferably returned in their original packaging.
- The return is sent within 14 days after notifying us of your decision to cancel.
Missing original packaging does not automatically invalidate your statutory right to cancel.
If a product has been handled or used beyond what is necessary to inspect its nature, characteristics and functioning, a deduction for diminished value may be made where permitted by law.
3. Return Shipping Costs
For standard returns due to a change of mind, customers are responsible for paying the direct return shipping costs to the Netherlands.
Return shipping costs must be paid by the customer when arranging the return shipment.
We recommend using a tracked DDP (Delivered Duty Paid) shipping service and keeping proof of postage.
The return shipment remains subject to the applicable statutory rules concerning cancellation and refunds.
4. International Returns and Customs Charges
Our return address is located in the Netherlands.
Returns sent from the United Kingdom to the Netherlands may be subject to customs formalities, import duties, import VAT or customs clearance charges.
We recommend using a tracked DDP (Delivered Duty Paid) shipping service.
With DDP shipping, applicable import duties, import VAT and customs clearance charges can be paid by the sender through the shipping carrier.
Any additional charges that cannot be determined in advance will be handled in accordance with applicable law.
Costs that must legally be borne by My Mini Museum will not be passed on to the customer.
Using a DDP service is recommended but is not a condition for exercising your statutory right to cancel.
5. How to Return Your Order
To return your order, please follow these steps:
- Email info@myminimuseum.com with your order number and return request.
- We will provide return instructions.
- Carefully package the products, preferably in their original packaging, including all supplied accessories.
- Arrange return shipping to the Netherlands. We recommend using a tracked DDP (Delivered Duty Paid) shipping service.
- Keep your proof of postage and tracking information.
Return address:
Jonk & Rijkenberg E-commerce VOF
Neptunusstraat 18
1131 WJ Volendam
The Netherlands
You do not need prior approval or a return authorisation number to exercise a valid statutory cancellation right.
6. Refunds
Once you have validly cancelled your order, we will refund the purchase price and any standard delivery charges that must be refunded under applicable law.
Refunds will be processed without undue delay and no later than 14 days after receiving the returned goods or receiving evidence that the goods have been sent back, whichever occurs first.
Refunds will be issued using the original payment method unless another fee-free method is expressly agreed.
Please note that your bank or payment provider may require additional time to make the refunded amount available.
Direct return shipping costs are not refunded for standard change-of-mind returns unless required by law or expressly agreed otherwise.
7. Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, incomplete or incorrect, please contact us at:
To help us resolve the issue, please provide your order number, a brief description of the problem and, if reasonably available, clear photographs.
Our preferred solution is to provide a free replacement product or replacement component.
However, if applicable consumer law entitles you to a refund, repair, price reduction or another remedy, those rights remain fully protected.
Where required by law, we will cover reasonable costs associated with returning faulty, damaged or incorrectly supplied items.
No short reporting deadline limits your statutory rights.
8. Product Customisation
My Mini Museum products consist of physical components that customers select and assemble themselves.
Customers may choose from available sizes, frame colours, miniature frame colours and accessories.
Selecting standard product options does not automatically remove your statutory right to cancel.
Where a product genuinely qualifies as made to a customer's individual specifications or clearly personalised under applicable law, a statutory cancellation exemption may apply. Any such exemption will be clearly communicated as required.
9. Order Changes
We begin processing orders as quickly as possible.
If you wish to change your order, please contact us at:
Once your order has entered processing or shipping, we cannot guarantee that changes can still be made.
This does not affect your statutory right to cancel your purchase.
10. Business Orders
The statutory 14-day change-of-mind cancellation right generally applies to consumer purchases.
Business customers do not automatically have the same right unless required by applicable law or separately agreed.
Statutory rights relating to defective or non-conforming goods remain applicable as required by law.
11. Contact Information
For questions about cancellations, returns, replacements or refunds, please contact:
My Mini Museum
Jonk & Rijkenberg E-commerce VOF
Neptunusstraat 18
1131 WJ Volendam
The Netherlands
Email: info@myminimuseum.com
Website: https://myminimuseum.com/
12. Statutory Cancellation Form
You may use the following form to notify us of your decision to cancel your purchase. Use of this form is optional.
To: My Mini Museum – info@myminimuseum.com
I hereby give notice that I cancel my contract of sale for the following goods:
- Products ordered:
- Order number:
- Date ordered:
- Date received:
- Customer name:
- Customer address:
- Date of cancellation:
Please email the completed information to info@myminimuseum.com
Your statutory consumer rights remain unaffected by this policy.